MVNU has multiple types of phones used on campus, but the majority of what is used is the NEC model "Dterm Series i" as seen below:Standard use for desk phones:
VoiceMail is provided to nearly every extension on campus. This usually applies to full-time faculty and staff as well as some student worker or adjunct positions.There are two ways to access VoiceMail:
Most Offices and some common areas on campus have been fitted with network ports/outlets in the walls. In an attempt to provide the option for network connectivity in various locations, these ports were installed so that if need arises to use them, we can make them active. Unfortunately though, there are not enough network services to make each and every port active, so if you plan to use one that is not currently being used, or if you plan to move offices, we will need our Infrastructure Engineers to verify the activation of the port needed, and if disconnected, activate it. This process can be lengthy, as it requires tracing network cables back to a telecommunications closet, and finding available ports to connect the wall outlet to.
In the event you need to check the port connection status or need one activated, please contact the MotherBoard office, or put in a service request here.
In an effort to provide centralized storage to all faculty and staff on campus, a file repository is managed on-site for backup, data redundancy, and convenience of access. Our current file repository is being housed on SharePoint and is accessible anywhere in the world, from any computer with an Internet connection. Please note: you will need your network username and password to access your files.
To access SharePoint, visit: ishare.mvnu.edu
Instructions for accessing or navigating SharePoint can be found here.
The front-end access to our centralized ERP is a webpage called the "Portal." Accessed by faculty, Staff, and students alike, the Portal provides a centralized location for collecting and disseminating important information, forms, reports, etc… Each person has personalized and individually customized access that allows them to see a myriad of possible tabs and pages to include:
The Portal also houses important links for the campus community:
To access the portal please go to http://portal.mvnu.edu/ or click here.
In order to track paper and toner costs, MVNU employs a print management software entitled Papercut. Papercut runs in your system tray (icon seen below) and remains there dormant until you print. Once you print a billing box will appear (see below) asking which account you would like to charge the print job to. All employees are given at least two billing account numbers; one for personal use (which you will have to pay back) and one for departmental use (which is billed to your department by Printing & Mailing). Each page of a Black & White print is 6 cents and color is 20 cents.
Faculty & Staff Only:
By default, all computers come with access to print to any printer on campus, but you should have some preferred printers/copiers in closer proximity that you could print to. The printing & mailing department also has some large-capacity and color printers available for use. The “XDOC120” listed in your printer menu is the high-volume, multi-size copier located in printing & mailing, available for bulk orders. The “XFIERY-DC” printer is the large-format photo-quality color printer available for use in Printing & Mailing.
When you click print, no pop-up window comes up. Instead the cost for printing the job is automatically charged to your personal account (based on how you've logged on). On most available computers on campus, where you log in as yourself, there is also a Balance program that runs in the system tray when you log in. It will show you how much money is still remaining on your personal account (see below).
Currently, we use Moodle as a single source for accessing class resources. Courses.mvnu.edu is available for all in-class and online courses. It provides a virtual classroom where the professor can post:
As well as an avenue for students to check:
To access Moodle please go to http://courses.mvnu.edu/ or click here.
All faculty and staff computers on campus come installed with Microsoft Office, which includes Microsoft's Outlook email program. Outlook allows all faculty and staff (as well as students) to access and organize their e-mailboxes by creating a file structure (folders and sub-folders) as well as a powerful search and index feature. It also centralizes calendars both yours as well as shared calendars by others in your department, allowing easy view of availability and scheduling of appointments or meetings.
It is recognized on the computer by the Orange "O" listed in the Microsoft folders, or on the Quick start menu (see below).
An Important Note: The Outlook Client has an information bar at the bottom of the window next to the magnification zoom as seen below:
It is important to look here for any information when you notice your E-Mail isn't working properly. It will display if it is disconnected or needs your password to proceed.
It is recognized on the Mac by the similar "O" to PC but with a twist (see below).
As with PC, you can look to the bottom information bar for details on the status of your Outlook Client as seen below:
When the Outlook client is unavailable, or if you need to check your email from a non-MVNU computer, Outlook is also available in a web-client form. To access, visit:
You should be presented with the below login page. Make sure to use the same network username and password you use for Moodle, signing on to the computer in the morning, or accessing Sharepoint. If off-campus, you might have to include "AD\" to the beginning of the User name.
While not as full-featured as the full Outlook Client, OWA should be able to provide all of your emails (saved and unread), calendar items, and contacts. It is limited however in some of its features and we recommend using it only when necessary.
Along with our on-campus email solution through Microsoft Outlook, we also use an instant-messaging tool called Office Communicator 2007. Office communicator can be recognized by the following icon in the system tray.
An Important note: Communicator likes to piggy-back its login information from Outlook (and sometimes vice versa). Because of this, if you get an error in one, you might get an error in the other. When this happens, sign out of Communicator and then log in to Outlook. This will allow both to sign in successfully.
All Employees are eligible to participate in Microsoft's Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of Microsoft® Office Professional Plus 2010 for PC, or Microsoft® Office Professional 2011 for MAC applications to install and use on your home computer for $9.95.
Under the Home Use Program, our employees who are users of qualifying applications at work (e.g., Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g., Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.
Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit http://microsoft.com/licensing.
To access the Microsoft Home Use Program Web site:
With such a large amount of what we do being internet-based, the necessity and value of anti-malware protection is of high importance to the ITS department. As such, we've purchased and implemented Microsoft's Enterprise-level anti-malware program called ForeFront EndPoint Protection 2010. It can be identified in your system tray with the below icon:
While traditionally secure from malware, with the increasing popularity and use by consumers, Apple has been targeted by hackers, and is vulnerable to viruses and malware. Because of this, ITS has taken appropriate counter-measures and has purchased Sophos Anti-Virus which is installed and running in the OSX system tray. It can be recognized by the following icon:
In order to make diagnostics easier for our ITS technicians, one of our network engineers wrote a very nice program that we've included in all of the Windows images on campus. At any computer you should be able to find "Who Am I" listed in the start menu which will provide for us some valuable information for troubleshooting. The program itself can be seen below with the following information:
A common tool used in the diagnostics and troubleshooting of the IT department is the ability to remotely view and control other computers from our own. This is usually handled in one of two ways. The first is a utility we have access to that requires the IP address listed in “Who Am I” to connect. Once initiated, the tool requires the end-user's permission to connect, and once connected, we will have access to see and control your screen until you deny us access or lock your computer. The icon for Remote Control is recognized with the following icon:
Another remote control utility we use is a website called join.me. Once connected, we have the ability only to view your page, unless given access to control by the end-user. Join.me creates a floating toolbar at the top of your screen as seen below, but can also be accessed by an installed program on your system recognized with the below icon.
Important Note: All employees with ITS have remote control ability (including students) so if you have something confidential or sensitive you don't want them seeing, please ask to speak with a full-time employee.
Periodically we have guests, visitors, and groups of people who come to our campus and would like access to our facilities. This includes the use of on-campus general use computers, classroom teaching stations, lab computers, etc...
ITS has the ability to reserve specific accounts for these visitors and can assign a situation-specific password to the account for easy use/memory. For Example: